transform how you work

Welcome to INBOX

INBOX revolutionizes how businesses handle digital interactions by effortlessly automating the process of reading, responding to, or routing email inquiries. It serves as a user-friendly and highly adaptable tool, driven by intelligent rules and next-best actions. This ensures that only emails requiring contact centre (CC) agent resolution make it through. Say goodbye to time-consuming manual sorting – with INBOX, efficiency is at its best.

Key features

Discover how our innovative features streamline operations, boost productivity, and enhance customer service, making every interaction more efficient and impactful.

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Customisable Workflows

Tailor workflows to your business needs, streamlining processes and enhancing agent productivity. Automate tasks, prioritise enquiries, and optimise operations with ease.

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Intelligent Message Triage

Automate message prioritisation and routing, reducing manual effort and speeding up responses. INBOX efficiently manages message flow, enhancing your customer service efficiency.

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Performance Analytics

Gain insights into vital metrics for data-driven decisions and continuous improvement. INBOX provides real-time analytics, empowering you to refine processes and boost efficiency.

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Effortless Ticket Creation

INBOX simplifies ticketing with automatic generation for incoming messages. Ensure systematic tracking and efficient enquiry resolution, streamlining your support workflow.

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Smart Tagging and Search Filters

Easily categorise and retrieve messages with smart tags and search filters. Enhance agent efficiency through simplified message management and quick access to customer enquiries.

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Streamlined Queues

Organise interactions seamlessly into queues based on context or preference. INBOX ensures efficient handling, optimising your customer service operation for a smoother customer experience.


INBOX seamlessly integrates with your existing systems and custom workflows, creating a tailored and cohesive solution for your business. It effortlessly ingests emails from multiple accounts using various connection types like IMAP, HTTP & Azure. INBOX can also integrate with Contact centre desktop solutions through Open Media (OM) channels, maximizing your investments and streamlining data flow.

Flexibility and Customisation

INBOX doesn't just provide a one-size-fits-all approach. We understand that each organisation is unique. That's why we offer customisation options that empower you to configure INBOX to match your specific business requirements. Whether it's designing orchestrated processes, setting precise service level agreements, or adapting to evolving customer needs, INBOX offers the flexibility you need to excel in your industry.

Benefits For Business

Our platform offers a suite of cutting-edge solutions designed to revolutionize your operations, elevate customer service standards, and help you maintain a robust competitive edge in today's dynamic market. Explore below to see how INBOX can transform your business.

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Optimised Efficiency

INBOX reduces manual sorting, prioritises inquiries, so that agents can focus on what matters most.

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Cost Savings

Eliminate the need for additional manual labour and reduce operational costs by automating message triage.

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Enhanced Customer Satisfaction

With quicker response times and more relevant assistance, your customers will appreciate the improved service.

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Grow your contact centre confidently, knowing that INBOX can scale with your business needs.

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Competitive Advantage

Stay ahead of the competition by providing a seamless and efficient customer experience.

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Inbox Automation

Leverage automation to handle routine tasks, freeing up agents for more complex inquiries.

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Book a Demonstration

Ready to see our products in action? Request a demonstration by providing your details below, and our expert team will schedule a personalised demo for you. Get a firsthand look at how we can meet your needs and exceed your expectations.

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