transform how you work
INBOX streamlines your inbox, making it easy to manage. Get valuable insights and fuel business growth with our all-in-one solution.
Welcome to INBOX
INBOX revolutionizes how businesses handle digital interactions by effortlessly automating the process of reading, responding to, or routing email inquiries. It serves as a user-friendly and highly adaptable tool, driven by intelligent rules and next-best actions. This ensures that only emails requiring contact centre (CC) agent resolution make it through. Say goodbye to time-consuming manual sorting – with INBOX, efficiency is at its best.
Discover how our innovative features streamline operations, boost productivity, and enhance customer service, making every interaction more efficient and impactful.
Tailor workflows to your business needs, streamlining processes and enhancing agent productivity. Automate tasks, prioritise enquiries, and optimise operations with ease.
Intelligent Message Triage
Automate message prioritisation and routing, reducing manual effort and speeding up responses. INBOX efficiently manages message flow, enhancing your customer service efficiency.
Gain insights into vital metrics for data-driven decisions and continuous improvement. INBOX provides real-time analytics, empowering you to refine processes and boost efficiency.
Effortless Ticket Creation
INBOX simplifies ticketing with automatic generation for incoming messages. Ensure systematic tracking and efficient enquiry resolution, streamlining your support workflow.
Smart Tagging and Search Filters
Easily categorise and retrieve messages with smart tags and search filters. Enhance agent efficiency through simplified message management and quick access to customer enquiries.
Organise interactions seamlessly into queues based on context or preference. INBOX ensures efficient handling, optimising your customer service operation for a smoother customer experience.
INBOX seamlessly integrates with your existing systems and custom workflows, creating a tailored and cohesive solution for your business. It effortlessly ingests emails from multiple accounts using various connection types like IMAP, HTTP & Azure. INBOX can also integrate with Contact centre desktop solutions through Open Media (OM) channels, maximizing your investments and streamlining data flow.
Flexibility and Customisation
INBOX doesn't just provide a one-size-fits-all approach. We understand that each organisation is unique. That's why we offer customisation options that empower you to configure INBOX to match your specific business requirements. Whether it's designing orchestrated processes, setting precise service level agreements, or adapting to evolving customer needs, INBOX offers the flexibility you need to excel in your industry.
Benefits For Business
Our platform offers a suite of cutting-edge solutions designed to revolutionize your operations, elevate customer service standards, and help you maintain a robust competitive edge in today's dynamic market. Explore below to see how INBOX can transform your business.
INBOX reduces manual sorting, prioritises inquiries, so that agents can focus on what matters most.
Eliminate the need for additional manual labour and reduce operational costs by automating message triage.
Enhanced Customer Satisfaction
With quicker response times and more relevant assistance, your customers will appreciate the improved service.
Grow your contact centre confidently, knowing that INBOX can scale with your business needs.
Stay ahead of the competition by providing a seamless and efficient customer experience.
Leverage automation to handle routine tasks, freeing up agents for more complex inquiries.
Book a Demonstration
Ready to see our products in action? Request a demonstration by providing your details below, and our expert team will schedule a personalised demo for you. Get a firsthand look at how we can meet your needs and exceed your expectations.